Our Roofing Process, Start to Finish

Step 1: You reach out

Call or text (907) 701-2233, Monday to Saturday, 7am to 7pm, or book online. Someone who works on roofs gets back to you, usually the same day, and sets a time to come out.

Photos help. A few shots of the roof from the yard, and of any stains on your ceilings, tell us what we’re walking into. If water is coming into the house, say so. Active leaks go to the front of the line.

Step 2: A free inspection

A roofer goes up on the roof, then into the attic, and photographs what’s there. It costs nothing, and you’re under no obligation after it.

• On the roof. The roofing, flashing, pipe boots, vents, valleys, ridge, and eaves: the places an Alaska winter does its damage.
• In the attic. Sheathing, water stains, frost on the nails, ventilation, and insulation depth. A lot of what’s wrong with a roof shows from underneath first.
• Under snow. We check what we can see and reach, go through the attic, and tell you in writing what we couldn’t see. The rest can be checked after the melt.

The full checklist is on our inspections page. Roof inspections →

Step 3: Your photo report and written price

Within 24 hours of the inspection, you get a photo report and a written price. Here’s what’s in it:

• What we found. Photos of each problem and where it is, so you can see your roof without climbing a ladder.
• Now or later. What needs fixing before the snow flies, and what can wait until next summer.
• Repair or replace, with the reason. If a repair will do, we say so. If it’s a replacement, the report says whether it’s a tear-off or a re-roof, and why.
• A line-by-line price. Each part of the job on its own line, from the tear-off, if there is one, to cleanup. Replacing bad decking is included in the price, so there’s no per-sheet charge at the end.
• The timeline. How long the work will take, in writing before we start.

Then it’s your decision, and the report is yours either way. If you’d rather spread out the cost of a full replacement, ask about financing when we go over the estimate.

Step 4: The work

Once you say yes, we set a date. Repairs, emergency calls, and inspections happen year-round. Full replacements are scheduled around temperature and snow, because shingles need warmth to seal and a roof shouldn’t be open in a winter wind. If your job should wait, we’ll tell you straight, and a fall inspection can get you a spot in spring. Fairbanks works a little differently: replacements, metal roofs, and inspections there are scheduled as trips.

Either way, a replacement includes:

• Decking. Checked on every replacement. Soft or delaminated sheets are replaced and photographed, and that’s in the price, not an extra on the invoice. On a re-roof, decking that needs work makes it a tear-off.
• Ice and water membrane. At the eaves, in the valleys, and around every penetration.
• Underlayment and flashing. Underlayment as the system calls for, and new flashing at every wall, chimney, and pipe. We don’t reuse old flashing.
• Ventilation. Ridge and intake vents sized to the attic, which keeps the deck cold and cuts down on ice dams.
• Your roofing. Stone-coated steel, standing seam, or architectural asphalt. On metal, we add snow guards wherever a slide could land on steps, a deck, or a car.
• Seamless gutters. Free with any full roof replacement, installed with the new roof. Ask for the details when you book. Gutters →

Most homes take two to four days, depending on size, pitch, and how much decking needs replacing.

Getting your home ready

You can stay home while we work. It’s loud, especially on tear-off day, and a few things help:

• Clear the driveway. Move vehicles out before we arrive, so they’re clear of the work and the debris coming off the roof edge.
• Cover what’s stored in the attic. Tear-off shakes dust and debris loose up there, so cover or move anything fragile.
• Take down wall hangings upstairs. Hammering on the roof can shake pictures and mirrors loose on top-floor walls.
• Move things away from the house. Patio furniture, grills, and planters near the walls or under the eaves.
• Plan for pets. Most pets would rather be somewhere else on tear-off day.

Step 5: Cleanup and the walkthrough

When a new roof is done, we clean up and run a magnetic sweep over the yard and driveway for nails. Then we walk you through the finished roof: photos of the work, every sheet of decking we replaced, and the warranty paperwork.

On a repair, you get before and after photos, so you can see what was wrong and what’s there now.

Repairs and emergency calls

A repair follows the same steps, faster. Text us photos and we’ll tell you whether it can wait. We find the source on the roof and in the attic, and you get a written price for the fix. Most repairs are inspected within a couple of days and done the same week. Emergency calls go to the same number, (907) 701-2233. Roof repair →

If it’s an insurance claim

If wind, snow load, or a falling tree did the damage, it may be a claim. We photograph the damage, write a scope that matches it, and meet your adjuster on site. You file the claim and it stays yours. We don’t negotiate coverage. That’s a job for an attorney. Insurance claims →

Permits

Whether a new roof needs a permit depends on where you live. Inside Anchorage’s Building Safety Service Area, a tear-off or re-roof needs one when the job is worth more than $10,000, and structural repairs need one at any price. Inside Palmer city limits, a new roof needs one when all the old roofing comes off or new sheathing goes on. Permits are optional in Eagle River and Girdwood, though Anchorage’s building code still applies there. Wasilla, Big Lake, and the rest of the borough outside the cities don’t require a building permit. Your town’s page has the details, Fairbanks included. Service areas →

Commercial roofs

Building owners and managers get the same process and the same phone number. For shops, warehouses, hangars, and offices, it starts with a free roof assessment and a written scope and budget. Commercial roofing →